Welcome Back to Troy University

Students and Employees,

Welcome back to Troy University! Over the past year several new initiatives have been launched to provide more assistance to students and employees. Additional services have been available for a while that you may not be aware of. Please take a moment to review this information at your convenience.

Thank you for your time. We appreciate any feedback that you may have to offer.

Submit Feedback

IT Summit

Click Here for More Information

Bandwidth Increases (Troy Campus) TrojanTXT TROY for Troops Center Laptop Loss and Recovery Software New McAfee 8.8 Student Version Online Enhancements and Resources The Troy Campus Center for Student Success Educational Technology Support (Blackboard) eTROY Instructional Design Automated Workflows for EchoSign Trojan One Stop MegaSign Portal for Adjunct Contracts EchoSign e2Campus/SOS (Emergency Information) Copyright Information and Best Practices 2012-2013 Welcome Back Message
Bandwidth Increases (Troy Campus)

The Academic/Administrative and Residential bandwidth has been upgraded by 250%.


TrojanTXT has been released for students to sign up. TrojanTXT is an SMS communication service that will swiftly notify students of a number of Student Services topics and deadlines such as: registration dates, financial aid deadlines, drop/add dates, and billing.

Learn more at the HERMES Website

Student Consumer Information Disclosure

The Higher Education Opportunity Act of 2008 requires that universities make available to current and prospective students important information concerning each institution’s academic programs, retention rates, graduation rates, crime reports, financial aid procedures and more in an effort to ensure fairness and transparency for all higher education consumers. Troy University is committed to providing prospective students, students, their families and the community full disclosure of all consumer information as required by state and federal law.

Visit the Student Consumer Information Disclosure page for more information.

TROY for Troops Center Online Portal

A new online resource for current and prospective military students and veterans is now available online. The portal offers a wealth of information including details about various military programs that the university participates in. Visit the site to learn more.

TROY for Troops Center

Laptop Loss and Recovery Software

Students can now protect their laptops with FrontDoorSoftware Laptop Loss & Recovery Free. Installations include laptop registration, new talk feature, and 4 years of software tracking service. Protect your laptop, information, music, emails and pictures for free today.

For support you will need to contact FrontDoor:

FrontDoorSoftware Banner

New McAfee 8.8 Student Version

Troy University provides a copy of McAfee VirusScan 8.8 to students residing on Troy campus, which will be verified with email. Anti-Virus software protects a computer against malicious software including viruses, trojans, worms, and spyware. VirusScan requires Windows 7, It will not work on Windows XP computers. If a student owns a computer that is not supported by VirusScan it is the responsibility of the student to purchase anti-virus software that is compatible with one's system.

To download the latest version of VirusScan 8.8 a student must be registered, have a valid Troy University e-mail address and lives on Troy campus. For more information regarding McAfee VirusScan and to download the software please visit the following Web site:

The VirusScan 8.8 Enterprise Edition Installation tutorial includes step-by-step instructions for downloading and installing McAfee VirusScan.

Online Enhancements and Resources

A new Website named HERMES is now available, which provides information about the various forms of communication that are available within the university system. Each section provides a brief overview of a service. Visit HERMES to learn more about SOS, TrojanTXT, Digital Displays, and more.

HERMES - Desktop View   HERMES - Mobile View

Several mobile-compatible enhancements have been deployed and others are in-progress. The Information Technology, SOS, and HERMES Websites have been provided in a format that is suitable for both desktop and mobile devices. Additional enhancements to existing sites will be arriving in the near future.

IT - Desktop View   IT - Mobile View

The IT department has also updated the design of the Hub landing page. The intent of this page is to help forward visitors to the resources they are most interested in. The design update has added mobile support to this page.

Hub - Desktop View   Hub - Mobile View

Faculty now have access to a Website template for use on Spectrum pages, which can be downloaded and customized. Two versions of the template are available. One is setup to work with any HTML editor. Another version that is enhanced for use with Adobe Dreamweaver is available. The template files may be downloaded directly from the Spectrum homepage. A demonstration of the template is also available. In addition, training on customization of the template will be available to employees at this year's annual IT Summit.

Spectrum - Desktop View   Spectrum - Mobile View

The Troy Campus Center for Student Success

The Troy Campus Center for Student Success, housed in Eldridge Hall, provides a variety of assistance to all students and especially those who are entering their first year at the University. Included within the CSS are the Writing Center and the Math/Natural Science Center, both of which provide tutoring services. The CSS also houses ComputerWorks for those students needing access to computer and printer technology for their classes. The Office of Student Development assists those students who are conditionally admitted, who are undeclared majors, and/or those who need the services of the Adaptive Needs program. The CSS is home to the Career Services office, the Office of Service Learning/Civic Engagement, and the Office of First Year Studies as well as the TRIO program for Student Support Services. The Office of Testing and Assessment administers various tests, including CLEP. All students are encouraged to come by Eldridge Hall and take advantage of the support provided by the Center for Student Success.

Educational Technology Support (Blackboard)

The Educational Technology Team works to provide support to both faculty and students as they use the Blackboard Learning Management System. Users have the opportunity to seek training and assistance in following ways: 1) Educational Technology Click the Bb Help and Training link within each Blackboard course, 2) Click the “Need Help” tab in the top menu of Blackboard to access self-help material, 3) Submit tickets to, and 4) Click the “Live Chat” option in the upper right hand corner of Blackboard’s main page. The Educational Technology Team is available from 7:00 a.m. until 8:00 p.m. (CDT) seven days a week to assist users with their Blackboard needs.

Blackboard has recently launched a new Social Learning piece that allows users to create a personal identity in the Blackboard Learn environment using the new Profile feature. Through this new tool, individuals can discover other users with similar academic interests, and come together in learner-directed Spaces to communicate and collaborate. Both faculty and students are strongly encouraged to create their own profiles to enhance the online learning experience.

eTROY Instructional Design

If you are new to online learning at eTROY or have ever thought about enrolling in online courses, you will want to take the time to visit How Students Learn at eTROY. This non-credit module will give you an idea of how Blackboard works. You will also get a chance to sample real assignments from eTROY courses. Find out what a journal assignment in a Criminal Justice course looks like. Explore a hands-on art project from an eTROY art course or find out what is required as part of an interview exercise in a psychology class. Plus, you will learn how to become involved in your University from a distance. Be sure to check back often, since we are continuously adding new examples and information. Students, who are new to eTROY, will also be enrolled and receive extra training in the non-credit, self-paced TROY Online Orientation course. If this is your first term, look for the TROY Online Orientation among your list of courses in Blackboard.

Instructional Design SceenshotReturning students may notice a new look to the log-in area of Blackboard and new features such as My Blackboard and the redesigned Blackboard Calendar. Video Everywhere, another new tool, allows your instructors to more easily add video to their courses, so you should be seeing more of your professors in the terms to come. We are always working to improve the quality of our online offerings. If you receive a survey about online course design from eTROY, please take a few moments to respond. This will help us enhance your learning experience. Please also consider emailing us at – we welcome your honest feedback!

Automated Workflows for EchoSign

We have developed automated workflows for eight forms in the last year utilizing EchoSign. We have several more forms that will be deployed throughout the coming year. Three of the forms currently deployed are forms that will be utilized by students.

Trojan One Stop

The new Trojan One Stop page serves as an additional portal that students may use to quickly locate information related to registration, records, financial aid, and related services.

Trojan One Stop

MegaSign Portal for Adjunct Contracts

We have deployed a MegaSign portal which allows all departments University-wide to send out their adjunct contracts paperlessly. The total processing time for adjunct contracts is now 12 days.


We have added ten new forms to EchoSign in the last year. During last year, 16,484 forms have been sent out using EchoSign. The top five forms are: Leave Request (8,363 sends), Graduate Recommendation Form (2,473 sends), Adjunct Contract (1,737 sends), Graduate Student Acknowledgment Form (1,725 sends), and Faculty Report of Intent to be Absent (776 sends). All forms can be found in the forms section of the department’s website that manages the specific form.

e2Campus/SOS (Emergency Information)

Screenshot of e2Campus WebsiteAll students are encouraged to sign up for the e2Campus alert system, which is used to send text message and e-mail notifications about safety issues that impact our locations. e2Campus is a component of our SOS (Emergency Information) Alert system. Only safety-related notices will be sent. You will not receive general information about events at the university and your contact information will not be shared with a third-party when you register.

You may also view notifications at our SOS Website and most alerts are also posted via our TROYUSOS Twitter account. The status of online services, such as Blackboard and E-mail, are posted to the Website and to our Twitter account.

Copyright Information and Best Practices

A compilation of copyright information is available in the IT Website for review. The page includes general guidelines and links for topics such as Fair Use, the Digital Millennium Copyright Act, and the university's Electronic Copyrights Infringements Policy.

2012-2013 Welcome Back Message

To review previously posted updates you may visit an archived version of the 2012-2013 Welcome Back Message.


Last Updated: 08/16/2016

Sitemap # A B C D E F G H I J K L M N O P Q R S T U V W X Y Z