TROY Online

Proctor Qualifications and Responsibilities


A test proctor is an approved individual who administers a proctored exam and agrees to fulfill the proctor responsibilities required by TROY Online. The proctor's role is to ensure the security and integrity of the exam process by verifying student identity, admitting students into the testing center/room, creating appropriate seating arrangements, and monitoring students while they take the exam to ensure the rules of the exam are enforced.


Verifying proctor qualifications and identity is integral to the academic integrity of our programs as it ensures a fair and standardized testing environment for all students regardless of location; therefore, all proctors must meet the necessary criteria for proctor qualifications and are subject to approval by TROY Online.

In order to be approved to proctor exams, individuals and the facility in which proctored exams are administered must meet the specific criteria outlined below. For an individual to be approved as a proctor, they must:

  1. Be employed as a proctor at a full time testing facility that employs trained/certified proctors.
    • Troy University Site
    • College/University Official Testing Center
    • Sylvan Learning Center or Prometric Center
    • Military Education Office
  2. Have a valid business/professional/military email address and internet access. Email accounts such as Yahoo, Hotmail and Gmail are not acceptable.
  3. Provide a computer lab dedicated only to testing that is quiet, well lit, and free from noise or distractions. (Students can't use their own personal computers, iPad, or tablet.)
  4. Offer proctoring services on a regular basis.
  5. Provide constant supervision for the entirety of the exam.
  6. Not be enrolled as a current Troy University student.
  7. Not be related to the student.


To be approved to administer TROY Online exams, a proctor must be affiliated with a suitable organization such as a college academic testing center or other educational testing facility. The following individuals cannot be approved to proctor exams:

  • Attorney
  • Immediate Supervisor
  • Religious leader (cleric, minister etc.)
  • Secretary or Office Manager
  • Administrative Academic Professional such as an Academic/Department Chair or Dean
  • High School Principals/Assistant Principals, counselors, librarians
  • Human resource personnel
  • Tutor
  • Coworker
  • Family member


Each proctored exam will have specific instructions on how to administer the exam. Below are the duties and responsibilities all proctors must perform when proctoring exams for Troy University students. Proctors must:

  • Inspect examination rooms to gauge suitability for impending exams.
  • Greet candidates and confirm student identity by checking photo identification (driver's license, passport, or military identification card only).
  • Ensure that only approved candidates are appearing for exams.
  • Provide seating instructions to students and ensure that they find their seats in testing center.
  • Provide candidates with test instructions. Permitted materials (if any), the exam time limit, the password and other information will be listed on the exam instructions sent to you.
  • Ensure that the student does not possess any materials that are in violation of test protocols.
  • Proctor the exam room to ensure that the students do not engage in misconduct.
  • Report any improper conduct on the part of the student or any evidence that exam integrity has been compromised to the TROY Online testing staff.
  • Email/fax exam results to the instructor or TROY Online testing staff (if required). Some test results are sent automatically upon completion. Proctors will receive detailed instructions via email.
  • Contact the instructor if a problem occurs, especially to reset the exam. Students should not contact the instructor directly.
  • Ensure that students do not browse the Internet or go to other websites (unless specifically permitted by the instructor in the exam instructions). Students are not allowed to copy and paste or perform screen captures of any material from the exam pages.
  • Ensure that students are not leaving the testing area during the exam. The student should use the restroom before beginning the test.
  • Never share the exam password with the student or individual not proctoring the exam.


Any individual who cannot provide a suitable testing environment will be denied as a proctor. To protect the integrity of examinations, proctored exams can only be administered in certain types of testing centers/facilities. Testing centers must:

  • Maintain, on a continuous basis, 3 operational testing stations.
  • Be able to dedicate resources to testing
  • Be able to restrict other activities in the room during an estimated eight - hour test period.

It is recommended to have suitable partitions between testing stations. In absence of partitions, a minimum of 5-foot empty space is required between testing stations and arranged so that applicants are not able to view other testing station monitors. All testing station workspaces must be at least 3-feet wide, and the monitor and keyboard offset to allow adequate room to use test materials. Comfortable seating and the ability to adjust the monitor, keyboard, and mouse to establish a comfortable testing position is recommended.


It is important that the proctor monitor the student and the computer monitor closely throughout the duration of the exam.

  • Proctors must be able to clearly and fully view all students at all times.
  • Video surveillance must cover the entire area and permit the proctor to have clear and full view of each student and testing station simultaneously on a video monitor.
  • A proctor may monitor applicants through a clear glass viewing window or wall. Window must allow an unobstructed view of each testing applicant; and testing stations may not be positioned to look out towards the proctor or outside of the testing room


Last Updated: 10/03/2017