Ask TROY

TROY Online

Technical Support

Canvas Support

For assistance with Canvas and other online tools, please go to http://helpdesk.troy.edu and submit a helpdesk ticket or click the "Live Chat" icon at the top of the page. The Educational Technology Team is available 8 a.m. until 5 p.m. (Central Time) seven days a week to support your technical needs through the helpdesk ticket system. The Live Chat feature is available Monday - Friday, 8 a.m. through 5 p.m. (Central Time).


Trojan Web Express Support

To obtain your Trojan Web Express ID visit the Trojan Web Express Web site and click on Account Information in the lower-right corner.

If you forget your password call the 24/7 Rapid Web Express Password Re-set help desk: 1 (800) 414-5756.

Students may also visit the Trojan Web Express help desk by using the following link: Web Express Help Desk.


TROY Online Web Site Help

The TROY Online Web site is best viewed with the latest version of Google Chrome or Mozilla Firefox browsers. All of these companies offer their latest browsers free of charge and make updates available on their Web sites. To check the version of your Web browsing software, please see your Web browser's user documentation.

To report broken links or other problems contact the Webmaster.


Technical Requirements

Certain browsers, components, hardware, and software are necessary to successfully participate in our online classes.

View hardware and software requirements

 

Last Updated: 10/10/2017