The primary mission of the Student Services department is to provide services to students in order to support and enhance their educational experience at Troy University. To an increasing extent, the department relies on electronic information resources to manage the large amount of information necessary to assist students.
The Student Services department seeks to provide each student with the resources needed to successfully attain their academic goals. Below are online services offered to students:
This program provides assistance and accommodations to students with documented disabilities that may impede their academic progress. Services include notifying instructors about the specific accommodations to which the student is entitled. Disability Services will not alter the academic requirements of individual courses. Each student must provide recent documentation of his or her disability to receive Disability Services
Once you are admitted into a Troy University online degree program you receive by email your administrative counselor's name and your faculty advisor's name if you are enrolled in a graduate program. If you are enrolled in an undergraduate program you receive by email your professional counselor's name.
If you are unsure of who your advisement contact is you should submit a Help Desk ticket here: https://helpdesk.troy.edu/TDClient/Home/
(if you have never filled out a Help Desk request before you must first create an account. For instructions on how to complete the request, please go to http://it.troy.edu/helpdesk/index.html
), call toll-free at 1 (800) 414-5756
, or send an e-mail to email@example.com
Be sure to have your Student Id Number and your Home Location Code handy.
TROY Online Career Services
TROY Online students should visit the TROY Online Career Services
website within "Trojan Café" to view available career services resources. Students will find many valuable resources that are designed to help students succeed in selecting a major, choosing a career, setting goals, getting ready for an interview, searching for a job, obtaining a job, and much more. Students are also encouraged to email firstname.lastname@example.org
directly if they have specific questions or concerns related to career service needs such as resume and cover letter review, networking, proactive job search, etc..
"Trojan Link" provides TROY students as well as TROY Alumni the opportunity to connect with thousands of employers to secure a job and to apply for internships. To access "Trojan Link" visit the Job Search Tools
page within the "TROY Online Career Services" website.
College Tests Information
Credit is allowed for CLEP, General and Subject Examinations, the Advanced Placement program, and DANTES examinations as approved by the Academic Council and department chairs. The number of credits allowed for satisfactory performance on the general examinations may be reduced by the amount of credit the student has previously earned in the subject matter areas covered by the examinations.
View college tests information
The Libraries of Troy University provide access to materials and services that support the academic programs. The link below can be used to access our online presence. This site provides access to the Library's Catalog and to book and journal Databases. Assistance is available through online chat service during the hours of operation of the Troy Campus Library, and by email or telephone during operating hours.
Visit the library
Troy University is committed to providing exceptional service to students and their families who apply for financial assistance. The Office of Financial Aid
offers a variety of services and programs designed to help you find ways to meet the costs of education. We want you to succeed at Troy University.
Student Services Assistance
For assistance with Admissions or Advising, please submit a ticket at https://helpdesk.troy.edu/TDClient/Home/
or call 1 (800) 414-5756
For information regarding graduation information please click here
For information regarding student counseling services please click here
Barnes and Noble (B&N) is the official bookstore for all TROY students (TROY Online, TROY Service Centers, and Alabama Campuses). All TROY students will have the option to order textbooks using one of the following methods:
Book Charging Information:
Please Note: Students will not have to complete "an electronic voucher form."
- In-store at one of the Troy University Campus Bookstores located in Dothan, Montgomery, Phenix City, or Troy, Alabama
- Online through Trojan Web Express by clicking on the View/Buy Textbook tab after log-in using the following link: http://splash.troy.edu/go-to/webexpress/
- Online through Canvas by clicking on the "Purchase Course Materials" button within each course and adding course material to the "Cart". Once you have added course material for each course simply click "Cart" and checkout. You will have to create an account with Barnes & Noble the first time you checkout.
- Online through the Barnes & Noble website using the following link: http://shoptroytrojans.com/
If your Financial Aid is approved and accepted, you may purchase your textbooks by typing in your student id number upon checkout.
Students who have additional financial aid available, after tuition and fees have been paid, may charge required textbooks and approved supplies through the Barnes and Noble (B&N) Bookstore. B&N Bookstore charges cannot exceed the amount of excess financial aid available to the student or a limit of $1200.00. In addition to excess financial aid funds, students may also use Chapter 31 VA, Alabama G.I. Dependents' Scholarship Program, or Alabama Vocational Rehab. The student's VA Form 1905 or other TA Form must authorize book charges and list the amount authorized to be approved for book charging. It is the student's responsibility to ensure the correct textbook is purchased and received in a timely manner. For more detailed instructions on how to charge books using the online options, please click here
The deadlines for charging books are shown on the TROY Online Academic Calendar.
Below are links to various downloadable or online versions of student-related forms.
View the Student Guide
What equipment and skills do I need to use Canvas?
View hardware and software requirements
How do I get to my Canvas course? How does Canvas work?
Troy University offers a free, unlimited, online tutoring service for students in a variety of subjects through NetTutor. All NetTutor tutors have a four-year degree from an accredited university and excellent communication and writing skills. To access this free, unlimited, online tutoring service, simply click the link to "NetTutor" in the course navigation area of your Canvas courses.
Need help with brainstorming for that upcoming writing assignment? Need to learn a little more about APA or MLA formatting? Check out the Online Writing Center in the Trojan Café
! Here you will find the Online Writing Center (OWC)
, where you will be able to access handouts and learning modules, ask questions, and submit your writing for review by our tutors. THIS IS A FREE SERVICE
provided to you by TROY Online, so take advantage of it today!