TROY Online

Student Services

The primary mission of the Student Services department is to provide services to students in order to support and enhance their educational experience at Troy University. To an increasing extent, the department relies on electronic information resources to manage the large amount of information necessary to assist students.

The Student Services department seeks to provide each student with the resources needed to successfully attain their academic goals. Below are online services offered to students:

Disability Services

This program provides assistance and accommodations to students with documented disabilities that may impede their academic progress. Services include notifying instructors about the specific accommodations to which the student is entitled. Disability Services will not alter the academic requirements of individual courses. Each student must provide recent documentation of his or her disability to receive Disability Services.


You will receive an email with the name of your student services advisor once you have been admitted into a TROY Online undergraduate program. If you are admitted into a TROY Online graduate program, you will receive an email with the names of your student services counselor and faculty advisor.

Your assigned student services advisor or student services counselor will be able to assist you with any student services related questions. However, questions regarding who your advisor is can be answered using the following methods: submitting a Help Desk ticket, calling toll-free at 1-800-414-5756, or sending an e-mail to

Please be sure to have your Student Id Number available.

TROY Online Career Services

TROY Online students should visit the TROY Online Career Services website within "Trojan CafZ" to view available career services resources. Students will find many valuable resources that are designed to help students succeed in selecting a major, choosing a career, setting goals, getting ready for an interview, searching for a job, obtaining a job, and much more. Students are also encouraged to email directly if they have specific questions or concerns related to career service needs such as resume and cover letter review, networking, proactive job search, etc..

"Trojan Link" provides TROY students as well as TROY Alumni the opportunity to connect with thousands of employers to secure a job and to apply for internships. To access "Trojan Link" visit the Job Search Tools page within the "TROY Online Career Services" website.

College Tests Information

Credit is allowed for CLEP, General and Subject Examinations, the Advanced Placement program, and DANTES examinations as approved by the Academic Council and department chairs. The number of credits allowed for satisfactory performance on the general examinations may be reduced by the amount of credit the student has previously earned in the subject matter areas covered by the examinations.

View college tests information


The Libraries of Troy University provide access to materials and services that support the academic programs. The link below can be used to access our online presence. This site provides access to the Library's Catalog and to book and journal Databases. Assistance is available through online chat service during the hours of operation of the Troy Campus Library, and by email or telephone during operating hours.

Visit the library

Financial Aid

Troy University is committed to providing exceptional service to students and their families who apply for financial assistance. The Office of Financial Aid offers a variety of services and programs designed to help you find ways to meet the costs of education. We want you to succeed at Troy University.

Student Services Assistance

For assistance with Admissions or Advising, please submit a ticket at or call 1-800-414-5756.

Graduation Information

For information regarding graduation information please click here.

Student Counseling

For information regarding student counseling services please click here.


Barnes and Noble (B&N) is the official bookstore for all TROY students (TROY Online, TROY Service Centers, and Alabama Campuses). All TROY students will have the option to order textbooks using one of the following methods:
  1. In-store at one of the Troy University Campus Bookstores located in Dothan, Montgomery, Phenix City, or Troy, Alabama
  2. Online through Trojan Web Express by clicking on the View/Buy Textbook tab after log-in using the following link:
  3. Online through Canvas by clicking on the "Purchase Course Materials" button within each course and adding course material to the "Cart". Once you have added course material for each course simply click "Cart" and checkout. You will have to create an account with Barnes & Noble the first time you checkout.
  4. Online through the Barnes & Noble website using the following link:

Book Charging Information:

Please Note: Students will not have to complete "an electronic voucher form." If your Financial Aid is approved and accepted, you may purchase your textbooks by typing in your student id number upon checkout.

Students who have additional financial aid available, after tuition and fees have been paid, may charge required textbooks and approved supplies through the Barnes and Noble (B&N) Bookstore. B&N Bookstore charges cannot exceed the amount of excess financial aid available to the student or a limit of $1200.00. In addition to excess financial aid funds, students may also use Chapter 31 VA, Alabama G.I. Dependents' Scholarship Program, or Alabama Vocational Rehab. The student's VA Form 1905 or other TA Form must authorize book charges and list the amount authorized to be approved for book charging. It is the student's responsibility to ensure the correct textbook is purchased and received in a timely manner. For more detailed instructions on how to charge books using the online options, please click here.

The deadlines for charging books are shown on the TROY Online Academic Calendar.

Student Forms

Below are links to various downloadable or online versions of student-related forms.

Online Forms

Student Guide

View the Student Guide.

Technical Support

What equipment and skills do I need to use Canvas?

View hardware and software requirements

How do I get to my Canvas course? How does Canvas work?



Troy University offers a free, unlimited, online tutoring service for students in a variety of subjects through NetTutor. All NetTutor tutors have a four-year degree from an accredited university and excellent communication and writing skills. To access this free, unlimited, online tutoring service, simply click the link to "NetTutor" in the course navigation area of your Canvas courses.

Writing Resources

Need help with brainstorming for that upcoming writing assignment? Need to learn a little more about APA or MLA formatting? Check out the Online Writing Center in the Trojan CafZ! Here you will find the Online Writing Center (OWC), where you will be able to access handouts and learning modules, ask questions, and submit your writing for review by our tutors. THIS IS A FREE SERVICE provided to you by TROY Online, so take advantage of it today!


Last Updated: 03/14/2018