Faculty Question and Answer


Q: How do I log into Canvas?

Q: What is my username and password for Canvas?

  • Usernames for Canvas will be the same as usernames for Trojan Web Express and TROY Email (ex. If your email is – your username is jdoe for Canvas)
  • Passwords for Canvas will be the same as your Trojan Web Express and TROY Email password.
  • If you are unable to log in using your TROY Email username and password, please call 1-800-414-5756.

Q: Where do I start learning how to use Canvas?

  • All faculty are enrolled in a “Welcome to Canvas” course that will walk you through the basic features and functionality needed to help you begin course development. You will have continued access to this course so you can refer back to it often.
  • Canvas training will also be required by all faculty before teaching. To sign up for training contact the Instructional Design Training Team:

Q: What browsers work best with Canvas?

  • Canvas supports the current and first previous major releases of the following browsers:

  • Internet Explorer 11 and Edge (Windows only—please make sure your operating system is also current as noted in the computer specifications lesson; you may need to download the Windows 10 Anniversary Update to submit Canvas assignments)
  • Safari 9 and 10 (Macintosh only)
  • Chrome 55 and 56
  • Firefox 50 and 51 (Extended Releases are not supported)
  • Flash 23 and 24 (used for recording or viewing audio/video and uploading files)
  • Respondus Lockdown Browser (supporting the latest system requirements)

Q: How do I get help with Canvas issues and questions?

  • Canvas 24x7 Support
    • Canvas offers 24x7 support to help you with all of your Canvas needs. You can communicate with Canvas support via phone, live chat, or by reporting an issue with Canvas (ticket). You will find 24x7 support information by clicking the Help button inside Canvas on the Navigation menu.
  • Ticket System
    • Faculty and students can also submit a ticket for assistance using the ticket system to receive support from the TROY Educational Technology Team. Choose Canvas as the problem type
  • Live Chat
    • Chat live with the Educational Technolgy team within Blackboard or at The Educational Technology team is available 7 days a week from 8:00 a.m. until 5:00 p.m. (CDT) to assist with course migration, technical issues, and questions about Canvas.
  • Center for Excellence in eTeaching

Q: How do I receive Canvas training?

  • Canvas training will be offered in several different formats:
    • Face-to-face on all campuses
    • Self-paced training course inside Canvas
    • Online via webinars
  • To view a training schedule and register for face-to-face training on each campus, visit the TROY University Center for Excellence in eTeaching.

  • To sign up for the self-paced training course within Canvas, please send an email to

  • NOTE: All instructors must become Canvas Certified to be able to teach in Canvas. You can receive certification by attending the six-hour campus training, the training webinars or completing the self-paced training course within Canvas.

  • Instructors teaching in Summer/Term 5 will lose access to their Term 5 course shell if they have not attended training and become Canvas certified by May 12, 2017. Those instructors will then need to complete Canvas certification to regain access to their course shell.

Q: When will I receive access to my course shell for course development in Canvas?

  • Term 1/Fall courses should be available by April 1, 2017 for course preparation.

Q: Will my DEV shells migrate over from Blackboard to Canvas?

  • Faculty Development shells will not be moved from Blackboard to Canvas during the migration of courses. Faculty will receive three new DEV shells in Canvas. Faculty can use the instructions in the "Moving Materials from Blackboard to Canvas" document to move over DEV shell information from Blackboard to Canvas if necessary. Contact Educational Technology for help if you need assistance with this process.

Q: Does Canvas use the Content Management System (CMS) and will I still have access to course information currently stored in the Blackboard (CMS)?

  • Great news! Canvas provides enough space in every course that no CMS is required. It will no longer be necessary to link documents to the CMS before placing them inside the course. You can now simply drag and drop content into the course. You will find that Canvas greatly simplifies course design.

    Faculty can follow the instructions in the "Moving Content from Content Management System to Office 365" document to move CMS information to OneDrive within Office 365. Contact Educational Technology for help if you need assistance with this process.

Q: Will Publisher Content still be available within Canvas?

  • Publisher integrations will be available for Canvas through an LTI or API integration. This simply means that Publisher content offerings only offered through course cartridges and building blocks will no longer be available. The Educational Technology team will be integrating Pearson, McGraw Hill, Soomo, Cengage, Wiley, Turnitin, Respondus, NetTutor, B&N, YouTube, TEDEd, Kahn Academy and other third-party solutions with Canvas. Additional integrations will also be made available to faculty in the form of Canvas Edu Apps. Please click below to see the apps available on the Edu App. Center. Some apps are free for faculty use and some require a license that must be obtained through Educational Technology.

Q: Will organizations be migrated from Blackboard to Canvas?

  • All Blackboard organizations will be moved to the Canvas LMS along with the users.

Q: What if the course I need was not migrated over from Blackboard to Canvas?

Q: What if I need one-on-one assistance developing my course in Canvas?

  • For Instructional Design assistance with course development, you can reach out to the following contacts based on the college your course falls under:

  • College of Arts and Sciences - Contact any Instructional Designer
  • College of Health & Human Services - Josh Hill (
  • Sorrell College of Business - Inga Oberst (
  • College of Education & College of Communication & Fine Arts - Loubna Zahri (

Q: How long will I have access to content within the Blackboard System?

  • Faculty will continue to have access to content located in the Blackboard System until October 31, 2017.

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