Canvas offers 24x7 support to help you with all of your Canvas needs. You can communicate with Canvas support via phone, live chat, or by reporting an issue with Canvas (ticket). You will find 24x7 support information by clicking the Help button inside Canvas on the Navigation menu.
Faculty and students can also submit a ticket for assistance using the https://helpdesk.troy.edu/TDClient/Home/ ticket system to receive support from the TROY Educational Technology Team. Choose Canvas as the problem type. The Educational Technology Team is available 8 a.m. until 5 p.m. (Central Time) seven days a week to assist you through the ticket system.
Chat live with the Educational Technolgy team by clicking "Live Chat" at https://canvas.troy.edu or by going to https://helpdesk.troy.edu/TDClient/Home/ and clicking the "Tech Chat" icon at the top of the page and selecting "Canvas" as the Category. The Live Chat feature is available Monday - Friday from 8:00 a.m. until 5:00 p.m. (Central Time) for you to receive assistance with course migration, technical issues, and questions about Canvas.
For course development needs please contact your designated instructional designer or contact the Center for Excellence in eTeaching.
Faculty Development shells will not be moved from Blackboard to Canvas during the migration of courses. Faculty will receive three new DEV shells in Canvas. Faculty can use the instructions in the "Moving Materials from Blackboard to Canvas" document to move over DEV shell information from Blackboard to Canvas if necessary. Contact Educational Technology for help if you need assistance with this process.
Great news! Canvas provides enough space in every course that no CMS is required. It will no longer be necessary to link documents to the CMS before placing them inside the course. You can now simply drag and drop content into the course. You will find that Canvas greatly simplifies course design.
Faculty can follow the instructions in the "Moving Content from Content Management System to Office 365" document to move CMS information to OneDrive within Office 365. Contact Educational Technology for help if you need assistance with this process.
Publisher integrations will be available for Canvas through an LTI or API integration. This simply means that Publisher content offerings only offered through course cartridges and building blocks will no longer be available. The Educational Technology team will be integrating Pearson, McGraw Hill, Soomo, Cengage, Wiley, Turnitin, Respondus, NetTutor, B&N, YouTube, TEDEd, Kahn Academy and other third-party solutions with Canvas. Additional integrations will also be made available to faculty in the form of Canvas Edu Apps. Please click below to see the apps available on the Edu App. Center. Some apps are free for faculty use and some require a license that must be obtained through Educational Technology.
All Blackboard organizations will be moved to the Canvas LMS along with the users.
Faculty will continue to have access to content located in the Blackboard System until October 31, 2017.
Visit the following links to determine where specific Summer/Term 5 courses will be taught: