Communicate to students when they can expect to receive graded feedback on
assignments and exams. Promptly evaluate, grade, and return all written assignments
according to the expectations laid out in the course syllabus. Faculty must be accessible
and provide timely feedback. Responsiveness of this nature contributes to the overall
sense of instructor presence. Providing feedback helps students understand strengths
Promptly alert students individually if they are performing below expectations or if
they are missing assignments
All digital content from a publisher which includes grading of assignments or tests must
transfer back to the Blackboard Grade Center or it will be the instructor’s responsibility
to post those grades in the Grade Center in a timely fashion.
Ensure that students follow the TROY academic integrity policy, and respond quickly
and effectively to instances of plagiarism or dishonesty. Be familiar with TROY’s
academic integrity policy, but work with “first offenders” to insure that they learn from
their mistakes and improve their work on future assignments. Consider using
educational technology such as Turnitin, Respondus Lock Down Browser or peer review
processes. Please refer to the Standards of Conduct in the catalogs or the student
handbook at http://www.troy.edu/oracle/ .
Technical and Student Support
Use the helpdesk to address any student inquiries
related to the Blackboard environment, or technical support issues. Instructors are
expected to ensure that technical support issues are addressed by the eTROY
Department through the TROY helpdesk ticket system h ttp://helpdesk.troy.edu .
are addressed promptly seven days a week.
Quickly identify and address problems with access to course content or the technology
environment. Refer students to the helpdesk with technical issueshttp://helpdesk.troy.edu o
r click on the" Live Chat "
at the Blackboard login page. Bb
support is available 8:00 a.m. until 5:00 p.m. CST, seven days a week through the
helpdesk ticket system. The Live Chat feature is available Monday-Friday, 8:00 a.m. CST
through 5:00 p.m. CST.
Assist students in resolving any administrative problem they may have with the
University. If you cannot provide the necessary assistance, refer them to the eTROY Call Center
at 1-800-414-5756. Your answer to service-related problems should always be,
“Let’s work together to resolve the issue” and never “It’s not my problem.”
Actively encourage all students to participate in the