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TROY Online

Technical Support

Blackboard Support

For assistance with Blackboard and other online tools, please go to http://helpdesk.troy.edu or click the "Live Chat" icon at the top of the page. The Educational Technology Team is available 8 a.m. until 5 p.m. seven days a week to support your technical needs through the helpdesk ticket system. The Live Chat feature is available Monday-Friday, 8 a.m. through 5 p.m.


Trojan Web Express Support

To obtain your Trojan Web Express ID visit the Trojan Web Express Web site and click on Account Information in the lower-right corner.

If you forget your password call the 24/7 Rapid Web Express Password Re-set help desk: 1-800-414-5756.

Students may also visit the Trojan Web Express help desk at: https://trojanweb.troy.edu/WebAdvisor/html/contactus.html .


TROY Online Web Site Help

The TROY Online Web site is best when viewed with the latest version of the Microsoft Internet Explorer or Mozilla Firefox or Google Chrome or Apple Safari browsers. Microsoft, Netscape and Apple all offer their latest browsers free of charge and make updates available on their Web sites. To check the version of your Web browsing software, please see your Web browser's user documentation.

The TROY Online web site was developed for screens sized at 1024 x 768 pixels. The graphical layout, text, images and links comprising the TROY Online web site are viewed best at this screen size or larger, though it is not required to successfully view the site. If the layout of a page on this Web site causes you to scroll horizontally to see the entire contents of a page as you browse, you may consider changing your screen dimensions to a larger setting, such as 1024 x 768.

To report broken links or other problems contact the Webmaster.


Hardware/Software Requirements

Certain minimal hardware and software requirements are necessary to successfully participate in our online classes.

View hardware and software requirements

 

Last Updated: 06/07/2016

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