Frequently Asked Questions

Facilities, Access, and Services

Where is the Rosa Parks Library?

The Rosa Parks Library is on the second and third floors of the Rosa Parks Library and Museum building, located at the corner of Montgomery St. and Molton St., just across the street from the Davis Theatre. For more specific directions, call the Circulation Desk at (334) 241-9576, or see our web page for directions.

Where do I find wheelchair accessible restrooms?

Bathrooms on the second and third floors are wheelchair accessible. On the second floor, bathrooms are located on the far wall, behind the Circulation Desk, and study carrels. On the third floor, as you enter the floor from the elevators, continue down the main hallway past the library entrance to the end of the hallway and turn to the right. The bathrooms will be on your immediate left.

Where do I ask a question?

Questions about the library resources or services may be asked at the Circulation Desk on the second floor of the library, and at the Reference Desk on the third floor of the library. There are several other ways to ask us questions. You may e-mail a librarian at or click here to Live Chat with a Librarian 24 hours a day, seven days a week when classes are in session.

Where do I find materials on reserve?

Reserve materials are located behind the Circulation Desk, located on the second floor of the library.

How can I reserve a library study room?

Located on the second floor, study rooms are intended for groups of up to six students who wish to study together. Keys are checked out at the Circulation Desk located on the second floor of the library. Patrons may call the Circulation Desk (334-241-9576) and reserve study rooms if they have not been previously reserved. Study rooms may be checked out once for a two hour time period, and renewed once for one hour, if others are not waiting to use the room, or if it is not previously reserved.

Does the library send out notices or correspondence to library patrons?

Yes, the Rosa Parks Library does send out notices and correspondence to library patrons. The library uses the Troy University Webmail as an official means to communicate with patrons. Patrons desiring their email to be delivered to another address other than their address should set the account to forward the messages to the desired account.

Obtaining Materials

How do I check out a book?

Materials to be checked out should be taken to the Circulation Desk near the main entrance on the second floor of the building. You must present your Troy University ID card at the desk.

If the book I need isn’t on the shelf, what should I do?

Go to the Circulation Desk to ask someone to help you check for the book.

What if the book I want is already checked out?

Go to the Circulation Desk and ask if the book can be recalled or held for you when it is returned.

Where can I return library materials?

Rosa Parks Library materials can be returned to the Circulation Desk during open hours. There is also a book drop outside the Molton Street entrance, near the rear parking lot. Most materials may be returned in the drop 24 hours a day, 7 days a week. There are, however, a few exceptions to this rule. Videotapes, DVDs, CDs and Interlibrary Loan materials should be returned to the Circulation Desk on the second floor.

Can the library order a book for me?

The Library considers all requests to purchase materials, however, the Library does not purchase textbooks. Patrons may make requests for materials by using the Materials Requests Form.

Will the library staff pull and hold books for me?

Library staff do not normally pull and hold books upon request.

Finding Materials

How do I find electronic databases and journals?

Electronic databases are listed in the Online Databases selection that is found within the Rosa Parks Library's webpage.

How do I locate library books or other materials that I find listed in WebCat?

Most items listed in the Library Catalog are identified by their individual call numbers. Library materials are shelved in order, according to their call numbers. Most circulating materials are located on the second floor of the library. Most Periodicals and Reference materials located on the third floor of the library are non-circulating. For assistance with locating materials, inquire at the Circulation Desk on the second floor of the library.

How do I access an electronic book that I found in WebCat?

Electronic books are accessed through the library link NetLibrary. To access an electronic book, locate and select the Online Resources A-Z (journal articles) entry that is found on the Rosa Parks Library's Main Page . A page will appear that lists all of the available databases. Locate and select NetLibrary from the list of databases. (Note: To access this resource, you must be a student currently enrolled in classes at Troy University or an employee of Troy University. Please use your Troy University email ID and password to login. Do not use the domain portion of your email address, Your email address is the same as your Trojan Web Express). Search for your electronic book by title, author, keyword, subject, or full-text. NetLibrary has thousands of titles to choose from. If you have difficulty finding material, try changing your search terms or search by a different category (i.e. subject, keyword, etc.).


Who can use the electronic resources?

The majority of electronic resources listed in the Library Catalog and the Online Resource databases are licensed for the use of the Troy University community (Troy University faculty, staff, and currently enrolled students).

How do I access electronic resources from off campus?

To access the library's databases from home or work, you must be a currently enrolled Troy University student, faculty or staff member. When you first enter, you will be prompted for a login and password. Login using your Trojan email user ID and your Trojan email password.

Where can I write a paper or print a word processed document?

There are 35 workstations located on the second floor of the library, and an additional 16 located on the third floor of the library. All are general purpose computers with word processing and other software.

Where in the library can I print out magazine or journal articles?

There are 35 workstations located on second floor of the library, and an additional 16 located on third floor of the library. The workstations may be used to print online articles on designated printers.

Where in the library can I read my email?

Web-based email services may be accessed at any of the workstations on either floor of the library.

Can I use my wireless computer in the library?

Yes, wireless computer access is available in the library.


How can I apply for a student job at the library?

Students who are interested in working in the Rosa Parks Library are welcome to call and inquire about openings or schedule an interview AFTER they have been approved by the Financial Aid Office, located on the second floor of Whitley Hall.

Last updated: 04/27/2013

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