Global Campus Library


Live Chat can be used to contact us 24/7, when classes are in session. Click here or on the "Have a Question?" image on the left side of the screen to use Live Chat.

Ask a Librarian allows users to contact TROY's profes Whether researching the best school, job

sional librarians via e-mail at These requests are handled by the Troy, AL Campus Library during operating hours (Central Time).

Telephone may be used to contact the front desk of the Troy Campus Library. The number is 1-334-670-3255, and is answered during operating hours (Central Time).

The Troy University Global Campus Librarian serves in a position which is dedicated to helping fulfill the information needs of our patrons (students, faculty, and staff) studying or working outside of the Alabama campuses, i.e., at teaching sites throughout the United States and worldwide, as well as via eCampus.

The Global Campus Librarian is Mr. Jay Brandes. To speak with the Global Campus Librarian, call 1-334-808-6344 or toll-free 1-800-800-9660.

A message from Mr. Jay Brandes, Global Campus Librarian:

Hello! I want to help ensure that you receive the best assistance possible, so to that end, let me provide a couple of notes for you:

My regular working hours are (Central Time) 8:00 a.m. - 5:00 p.m., Monday through Friday. I am glad to be your first line of contact —  my primary job is to assist the members of the Global Campus.

If you e-mail or leave a voice mail and do not hear back from me within an expected period of time (24 hours during weekdays), please initiate contact again (don't wait). Remember that you can also use the other methods of contact, listed above (Live Chat, Ask A Librarian, Telephone [Troy Campus Library]), to receive assistance.

When leaving a voicemail, please leave your name and complete phone number(s) by speaking slowly and repeating the critical information. Strongly consider sending a follow-up email to ensure that I have the correct information.

When e-mailing, in addition to your contact information (complete name, e-mail address, telephone numbers), provide key information such as:

  • The name of your instructor.
  • The title of the class for which you need assistance.
  • Your geographical location
  • Specific information about your information needs, for example:
    • The exact assignment/nature of your research.
    • What you have already done, e.g., where you have looked.
    • The types of information you need, e.g., journal articles, books, Web sites.
    Always: It is vital that your know your TROY e-mail username and password. This information is absolutely necessary for you to access the Library databases. The databases are the main source of information (books and articles) provided by the Library.
    The Ask A Librarian and telephones for Global Campus Library operate from the Troy Campus Library by the hours below. All hours are US Central Standard Time.
    Monday - Thursday 8:00 am - 9:00 pm
    Friday 8:00 am - 12:00 pm
    Saturday 10:00 am - 5:00 pm
    Sunday 1:00 pm - 5:00 pm

    Last updated: 08/23/2013

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