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Patrons of the Troy, Dothan, and Montgomery campuses should check with their individual site pages for how to receive assistance.
REGIONAL SITES(Maryland, North Carolina, Pennsylvania, Virginia, Washington, DC) patrons: Click here for contacts.

All other Regional, Cohorts/Master's@Work, eCampus, eArmyU, and International patrons:

Live Chat can be used to contact us 24/7, when classes are in session. Click here or on the "Have a Question?" image on the left side of the screen to use Live Chat.

Ask a Librarian allows users to contact TROY's professional librarians via e-mail at libhelp@troy.edu. These requests are handled by the Troy, AL Campus Library during operating hours (Central time). Click here to check the current operating hours of the Troy Campus library. Click here to see what the time is in the Central Time Zone. Additionally, see Global Campus Librarian, below.

Telephone may be used to contact the front desk of the Troy Campus Library. The number is 334-670-3255, and is answered during operating hours (Central time). Click here to check the current operating hours of the Troy Campus library. Click here to see what the time is in the Central Time Zone. Additionally, see Global Campus Librarian, below.

The Global Campus Librarian, Mr. Jay Brandes, may be contacted directly. The Troy University Global Campus Librarian serves in a position which is dedicated to helping fulfill the information needs of our patrons (students, faculty, and staff) studying or working outside of the Alabama campuses, i.e., at teaching sites throughout the United States and worldwide, as well as via eCampus.

E-mail: jayb777@troy.edu

Telephone: 334-808-6344 or toll-free 800-800-9660

Hello! I want to help ensure that you receive the best assistance possible, so to that end, let me provide a couple of notes for you:

AVAILABILITY

My regular working hours are (Central Time) 8 a.m. – 5 p.m., Monday through Friday. I am glad to be your first line of contact—my primary job is to assist the members of Global Campus.

BEST PRACTICES

If you e-mail or leave a voice mail and do not hear back from me within an expected period of time (24 hours during weekdays), please initiate contact again (don't wait). Remember that you can also use the other methods of contact, listed above (Live Chat, Ask A Librarian, Telephone [Troy Campus Library]), to receive assistance.

When leaving a voicemail, please leave your name and complete phone number(s) by speaking slowly and repeating the critical information. Strongly consider sending a follow-up e-mail to ensure that I have the correct information.

When e-mailing, in addition to your contact information (complete name, e-mail address, telephone numbers), provide key information such as:

  • The name of your instructor.
  • The title of the class for which you need assistance.
  • Your geographical location.
  • Specific information about your information needs, for example...

    The exact assignment/nature of your research.

    What you have already done, e.g., where you have looked.

    The types of information you need, e.g., journal articles, books, Web sites.

Always: It is vital that you know your TROY e-mail username and password. This information is absolutely necessary for you to access the Library databases. The databases are the main source of information (books and articles) provided by the Library.

 

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Last Updated: 07/17/2012

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