Global Campus Library

Frequently and Not-So-Frequently Asked Questions

  • Adobe Reader. This entry updated: 10/25/07.
    • Adobe Reader is free software and is necessary for viewing Portable Document Format (PDF) files. Many of the articles in library databases, as well as many of the Library's handouts are presented in PDF. Adobe Reader is available at
  • Ask a Librarian. This is the Library's e-mail service. The primary address for help is This entry updated: 10/25/07.
  • Book reviews (how to find them). This entry updated: 10/25/07.
    • Look in the database named Books in Print with Reviews.
    • Look in the database named Library, Information Science & Technology Abstracts.
    • Look in general, social science, and business databases such as Academic Search Complete, AcademicOneFile, Research Library, Business Source Premier, ABI/Inform, and General BusinessFile ASAP.
    • Look in newspaper databases such as National Newspaper Abstracts, Newspaper Source, and ProQuest Newspapers.
  • Bookstore. This entry updated: 10/25/07.
  • Browser. From Merriam-Webster's Collegiate Dictionary, 11th, ed., "a computer program used for accessing sites or information on a network (as the World Wide Web)." Examples of browsers are Microsoft Internet Explorer, Firefox, and Safari. This entry updated: 10/25/07.
  • Definitions. This FAQ page contains numerous library, research, and technology terms. They are arranged alphabetically. To suggest a term to add to this page, click here. This entry updated: 10/25/07.
  • Dictionary. This entry updated: 10/25/07.
    • The Library's databases include the Oxford English Dictionary.
    • A high-quality online dictionary from the Merriam-Webster, Incorporated is available at
    • Guide to dictionaries PDF file.
  • E-mail (sending articles from databases to your e-mail). Many, but not all databases have this feature. This entry updated: 10/25/07.
  • Faculty and staff (Library page for faculty and staff, including up-to-date Library information for syllabi). Click the Faculty/Staff Resources link on the left-side menu at the top of this page. This entry updated: 1/23/08.
  • Firewall. From Merriam-Webster's Collegiate Dictionary, 11th, ed, "computer hardware or software that prevents unauthorized access to private data (as on a company's local area network or intranet) by outside computer users (as of the Internet)." As it pertains to the Library, a firewall may prevent users from accessing the databases. This entry updated: 10/25/07.
  • Flash (Adobe Flash Player). Some Web pages require Adobe Flash Player to view them. Flash is available at no charge from This entry updated: 11/13/07.
  • Global Campus. TROY Global Campus serves students at sites (physical locations) in five countries and twelve states outside of Alabama. Students worldwide are served through TROY Global Campus's eCampus and eArmyU programs. The Library site is an information gateway through which the members of TROY Global Campus are served. This entry updated: 6/11/08.
  • Grok. From the Oxford English Dictionary "To understand intuitively or by empathy; to establish rapport with." The Virtual Search feature of selected databases from the EBSCO company, while performing a search, indicates that it is "Grokking" because it uses an interface of that nature. This entry updated: 11/13/07.
  • Java. Java is a computer programming language. As it pertains to the Library, the only service that uses Java is the Virtual Search feature of selected databases from the EBSCO company. No databases require the use of Java. Should you desire to use Virtual search, the Java that you is needed will automatically be downloaded. Most other (non-library) applications that use Java, e.g., Blackboard's chat, will inform you of any required downloads, etc. 11/13/07.
  • Microsoft converters and viewers. This entry updated: 10/25/07.
    • Click here to access converters and viewers.
    • From Microsoft-- "Converters allow you to open files created by people using different versions of your Office programs."
    • From Microsoft-- "Viewers provide a means for people who don't have Office programs to see your work. You can provide them with the appropriate viewer along with your Office files."
  • Query. This just means question or inquiry. Sometimes databases will label search boxes or buttons with term, e.g., "Enter your query." This entry updated: 11/13/07.
  • Saving (documents from databases or the Internet). This entry updated: 10/25/07.
    • When saving from a database, it is best to use the save option (link, button, etc.) within the database itself, rather than the save option on the browser. The same is true for printing and e-mailing.
    • Saving from the Internet (Web pages, etc.). When downloading (saving) a Web page using your browser’s “Save As” menu, you may, depending on your browser, be presented with several options, including as a Web Page, Complete Web Page, a Web Archive, or a Text File. The following is a brief explanation of the most common formats in which you can save files from the Internet; the best way to understand the differences among these formats is to try them out for yourself.
      • Web Page: This will save the Web page, text only, in the same layout/format of the original page, but it will not save any graphics. To view your saved file, you will need a browser, or a word processor capable of opening a Web page.
      • Complete Web Page: This will create/save a complete (text and graphics) copy of the page in the following manner: It will create a single Web page, e.g., a .htm or .html document, and will also create a folder in which it places a copy of all of the graphics that appear on that page. This is an excellent way to save a copy of the Web page, text and graphics, just as it appears. To view your saved file, you will need a browser, or a word processor capable of opening a Web page.
      • Web Archive: This will save the page and its graphics as a single file (Multipurpose Internet Mail Extension HTML (MHTML) format with a .mht file extension). The major benefit of this format is that, since it is a single file (unlike the Complete Web Page), it can more easily be copied or e-mailed; however, the Web archive format may not be readable using all browsers or on a platform other than the one on which it was saved, e.g., Macintosh or Windows.
      • Text File: This is the simplest/most universal way to save the text of a Web page. If you save your file as a text file, i.e., filename.txt, e.g., nafta1.txt, you should be able to retrieve text files using any word processor or electronic note pad.
  • Textbooks. The Library does not provide textbooks. Textbooks should be ordered through the bookstore. This entry updated: 10/25/07.
  • Truncation (stemming). Truncation, sometimes referred to as stemming, is a technique used in searching resources such as library databases and Internet search engines. An example of truncation would be using the asterisk, *, to allow for multiple endings of a word, usually of any length. For example, a search on the term human* would retrieve human, humans, humanoid, humanoids, humanity, etc. In this example, the asterisk is the truncation symbol (the most common symbol). Check the help guide to whichever database or search engine you are using to see how it it uses truncation. When you think of truncation, think about the trunk of a tree; the first part is there, not the end. Similarly, for those who refer to this technique as stemming, the beginning part (stem) is there, but not the end. See also Wildcard. This entry updated: 10/25/07.
  • Turnitin. Turnitin is a service used by the university that assists students and faculty in improving college writing by checking papers against information sources, e.g., the Internet, library databases, other papers. Check with your instructor regarding the use of this service. For additional guidance regarding plagiarism, the following guide is recommended <click here>. The URL of TurnItIn is This entry updated: 11/10/07.
  • Uniform Resource Locator (URL). In the simplest terms, it means complete Internet address. This entry updated: 11/10/07.
    This is a URL
    This is not a URL
    This is not a URL
  • Video and audio materials. The Library does not loan A/V materials. This entry updated: 11/10/07.
  • Wildcard. This is a technique used in searching resources such as library databases and Internet search engines. Check the help guide to whichever database or search engine you are using to see how it it uses truncation. Wildcard, sometimes referred to as wild card (two words), allows you to search for terms while allowing for optional characters, usually a specified number or range of numbers, within, or at the end of a term. In the example sul**ur, the use of two asterisks indicates to the search tool to allow two wild cards, or optional characters—the purpose of such a search would be to find alternate spellings such as sulfur or sulphur. When you think of wildcards, think of what that means in terms of playing a card game with wild cards; they are literally blank spaces that can represent something else. In a card game, they might represent one, two, or three aces (depending on how many you had); in search terms, they represent individual characters. See also Truncation. This entry updated: 10/25/07.


Last Updated: 07/17/2012

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