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Student Services

The primary mission of the Student Services department is to provide services to students in order to support and enhance their educational experience at Troy University. To an increasing extent, the department relies on electronic information resources to manage the large amount of information necessary to assist students.

The Student Services department seeks to provide each student with the resources needed to successfully attain their academic goals. Below are online services offered to students:


Adaptive Needs

This program provides assistance and accommodations to students with documented disabilities that may impede their academic progress. Services include notifying instructors about the specific accommodations to which the student is entitled. Adaptive Needs will not alter the academic requirements of individual courses. Each student must provide recent documentation of his or her disability in order to participate in the Adaptive Needs Program.


Advising

Once you are admitted into a Troy University online degree program you receive by email your administrative counselor’s name and your faculty advisor’s name if you are enrolled in a graduate program. If you are enrolled in an undergraduate program you receive by email your professional counselor’s name.

If you are unsure of who your advisement contact is you should submit a Help Desk ticket here: http://helpdesk.troy.edu (if you have never filled out a Help Desk request before you must first create an account. For instructions on how to complete the request, please go to http://it.troy.edu/helpdesk/index.html), call toll-free at 800-414-5756, or send an e-mail to ask@troy.edu.

Be sure to have your Student Id Number and your Home Location Code handy.


Career Placement

For information regarding career exploration please click here . You can also click on the “My Career” tab within Blackboard for assistance finding an entry level job or internship.


College Tests Information

Credit is allowed for CLEP, General and Subject Examinations, the Advanced Placement program, and DANTES examinations as approved by the Academic Council and department chairs. The number of credits allowed for satisfactory performance on the general examinations may be reduced by the amount of credit the student has previously earned in the subject matter areas covered by the examinations.

View college tests information


Library

An online public access catalog (WEBCAT), access to a multitude of online database systems containing more than 10,000 full text journals, online database systems with partial full text and/or bibliographic references and over 40,000 online full text books are provided. The online resources are available 24 hours a day from any location. Assistance is also available through Live Chat! an online chat service, 24/7 and by e-mail.

Visit the library


Financial Aid

Troy University is committed to providing exceptional service to students and their families who apply for financial assistance. The Office of Financial Aid offers a variety of services and programs designed to help you find ways to meet the costs of education. We want you to succeed at Troy University.


Student Services Assistance

For assistance with Admissions or Advising, please submit a ticket at http://helpdesk.troy.edu or call 1-800-414-5756.


Graduation Information

For information regarding graduation information please click here.


Student Counseling

For information regarding student counseling services please click here.


Bookstore

Be sure to order your textbook right after you register for your course so you receive it by the first day of class.  MBS Direct is the Bookstore for eTROY.


Student Forms

Below are links to various downloadable or online versions of student-related forms.

Online Forms


Student Guide

View the Student Guide.


Technical Support

What equipment and skills do I need to use Blackboard?

View the hardware and software recommendations

How do I get to my Blackboard course? How does Blackboard work?


Tutoring

Smartthinking

Highly qualified and well trained educators make the difference in student success. Using the Internet to connect students with professional educators, SMARTHINKING has the online tutoring, writing services, and homework help that students need to succeed. Tutors are available up to 24 hours a day, 7 days a week in a variety of subjects. (subjects and schedule) Should an institution want to staff its own online tutors, or combine its tutors with SMARTHINKING's E-structor® Certified tutors, SMARTHINKING can create a custom online tutoring and academic support program.

View more Smartthinking information


Writing Resources

Explore these sites to find many ideas for writing assignments as well as handouts that can be used in the classroom for writing instruction.

View more writing resources information

 

Last Updated: 12/16/2013

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