Student Services

The primary mission of the Student Services department is to provide services to students in order to support and enhance their educational experience at Troy University. To an increasing extent, the department relies on electronic information resources to manage the large amount of information necessary to assist students.

The Student Services department seeks to provide each student with the resources needed to successfully attain their academic goals. Below are online services offered to students:

Disability Services

This program provides assistance and accommodations to students with documented disabilities that may impede their academic progress. Services include notifying instructors about the specific accommodations to which the student is entitled. Disability Services will not alter the academic requirements of individual courses. Each student must provide recent documentation of his or her disability to receive Disability Services.


Once you are admitted into a Troy University online degree program you receive by email your administrative counselor’s name and your faculty advisor’s name if you are enrolled in a graduate program. If you are enrolled in an undergraduate program you receive by email your professional counselor’s name.

If you are unsure of who your advisement contact is you should submit a Help Desk ticket here: (if you have never filled out a Help Desk request before you must first create an account. For instructions on how to complete the request, please go to, call toll-free at 800-414-5756, or send an e-mail to

Be sure to have your Student Id Number and your Home Location Code handy.

Career Placement

For information regarding career exploration please click here . You can also click on the “My Career” tab within Blackboard for assistance finding an entry level job or internship.

College Tests Information

Credit is allowed for CLEP, General and Subject Examinations, the Advanced Placement program, and DANTES examinations as approved by the Academic Council and department chairs. The number of credits allowed for satisfactory performance on the general examinations may be reduced by the amount of credit the student has previously earned in the subject matter areas covered by the examinations.

View college tests information


The Libraries of Troy University provide access to materials and services that support the academic programs. The link below can be used to access our online presence. This site provides access to the Library's Catalog and to book and journal Databases. Assistance is available through online chat service during the hours of operation of the Troy Campus Library, and by email or telephone during operating hours.

Visit the library

Financial Aid

Troy University is committed to providing exceptional service to students and their families who apply for financial assistance. The Office of Financial Aid offers a variety of services and programs designed to help you find ways to meet the costs of education. We want you to succeed at Troy University.

Student Services Assistance

For assistance with Admissions or Advising, please submit a ticket at or call 1-800-414-5756.

Graduation Information

For information regarding graduation information please click here.

Student Counseling

For information regarding student counseling services please click here.


Barnes and Noble (B&N) is the new bookstore for all TROY students (eTROY, Global Campus, and Alabama Campuses). All TROY students will have the option to order textbooks using one of the following methods:
  1. In-store at one of the Troy University Campus Bookstores located in Dothan, Montgomery, Phenix City, or Troy, Alabama
  2. Online through Trojan Web Express by clicking on the View/Buy Textbook tab after log-in using the following link:
  3. Online through Blackboard by clicking on the “Bookstore” button within each course and adding course material to the “Cart”. Once you have added course material for each course simply click “Cart” and checkout. You will have to create an account with Barnes & Noble the first time you checkout.
  4. Online through the Barnes & Noble website using the following link:
Book Charging Information Please Note: Starting Term 1/FALL 2015, students will not have to complete “an electronic voucher form”. If your Financial Aid is approved and accepted, you may purchase your textbooks by typing in your student id number upon checkout.

Students who have additional financial aid available, after tuition and fees have been paid, may charge required textbooks and approved supplies through the Barnes and Noble (B&N) Bookstore. B&N Bookstore charges cannot exceed the amount of excess financial aid available to the student or a limit of $1200.00. In addition to excess financial aid funds, students may also use Chapter 31 VA, Alabama G.I. Dependents’ Scholarship Program, or Alabama Vocational Rehab. The student’s VA Form 1905 or other TA Form must authorize book charges and list the amount authorized to be approved for book charging. It is the student’s responsibility to ensure the correct textbook is purchased and received in a timely manner. For more detailed instructions on how to charge books using the online options, please click here.

Student Forms

Below are links to various downloadable or online versions of student-related forms.

Online Forms

Student Guide

View the Student Guide.

Technical Support

What equipment and skills do I need to use Blackboard?

View the hardware and software recommendations

How do I get to my Blackboard course? How does Blackboard work?



Highly qualified and well trained educators make the difference in student success. Using the Internet to connect students with professional educators, SMARTHINKING has the online tutoring, writing services, and homework help that students need to succeed. Tutors are available up to 24 hours a day, 7 days a week in a variety of subjects. (subjects and schedule) Should an institution want to staff its own online tutors, or combine its tutors with SMARTHINKING's E-structor® Certified tutors, SMARTHINKING can create a custom online tutoring and academic support program.

View more Smartthinking information

Writing Resources

Explore these sites to find many ideas for writing assignments as well as handouts that can be used in the classroom for writing instruction.

View more writing resources information


Last Updated: 10/28/2015

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