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July 2015

Page 7

o

Communicate to students when they can expect to receive graded feedback on

assignments and exams. Promptly evaluate, grade, and return all written assignments

according to the expectations laid out in the course syllabus. Faculty must be accessible

and provide timely feedback. Responsiveness of this nature contributes to the overall

sense of instructor presence. Providing feedback helps students understand strengths

and weaknesses.

o

Promptly alert students individually if they are performing below expectations or if

they are missing assignments

o

All digital content from a publisher which includes grading of assignments or tests must

transfer back to the Blackboard Grade Center or it will be the instructor’s responsibility

to post those grades in the Grade Center in a timely fashion.

o

Ensure that students follow the TROY academic integrity policy, and respond quickly

and effectively to instances of plagiarism or dishonesty. Be familiar with TROY’s

academic integrity policy, but work with “first offenders” to insure that they learn from

their mistakes and improve their work on future assignments. Consider using

educational technology such as Turnitin, Respondus Lock Down Browser or peer review

processes. Please refer to the Standards of Conduct in the catalogs or the student

handbook a

t http://www.troy.edu/oracle/ .

Technical and Student Support

o

Use the helpdesk to address any student inquiries

related to the Blackboard environment, or technical support issues. Instructors are

expected to ensure that technical support issues are addressed by the eTROY

Educational Technology

Department through the TROY helpdesk ticket syste

m h ttp://helpdesk.troy.edu .

Tickets

are addressed promptly seven days a week.

o

Quickly identify and address problems with access to course content or the technology

environment. Refer students to the helpdesk with technical issues

http://helpdesk.troy.edu o

r click on the

" Live Chat "

at the Blackboard login page. Bb

support is available 8:00 a.m. until 5:00 p.m. CST, seven days a week through the

helpdesk ticket system. The Live Chat feature is available Monday-Friday, 8:00 a.m. CST

through 5:00 p.m. CST.

o

Assist students in resolving any administrative problem they may have with the

University. If you cannot provide the necessary assistance, refer them to the eTROY Call Center

at 1-800-414-5756. Your answer to service-related problems should always be,

“Let’s work together to resolve the issue” and never “It’s not my problem.”

Continuous Improvement

o

Actively encourage all students to participate in the

end-of-course evaluations.